Responsible Gaming

Videoslots.com considers online casino games to be a positive form of adult entertainment that should be used responsibly, as there will always be a risk associated with playing online casino. Most gamers share this view, but there is a small percentage for whom gambling becomes too big a part of their lives. If you feel that you have a gambling problem, Videoslots can help you to gamble responsibly. Losses are part of gambling – it has always been and always will be – but the loss must never be so great either financially, socially or personally that the entertainment takes a back seat and the player develops gambling addiction. If gambling stops being enjoyable or begins to feel difficult to manage, there are measures and support services available to help.

 

1. Gambling Support Services
2. Preventing Underage Gambling
3. Short Term Break
4. Self-Exclusion
5. Maintain Control
6. Self-assessment test
7. Block Access to Online Gambling
8. BetGuard

 

---

Gambling Support Services

If you feel that you need to talk to a professional about your gambling or you feel that you need counselling, contact one of these independent organisations for help:

ConnexOntario

ConnexOntario is a free and confidential service that provides information, support, and referrals for people experiencing problems with gambling, mental health, or substance use.

The service is available to anyone in Ontario, including individuals affected by their own gambling, as well as family members or friends seeking advice and support.

ConnexOntario has trained and professional advisors available to help you better understand your situation and guide you towards appropriate support services in your area.

All conversations with ConnexOntario are confidential.

If you are concerned about your gambling or that of someone close to you, you are encouraged to contact ConnexOntario for advice and support.

Web: www.connexontario.ca
Helpline: 1-866-531-2600
Availability: 24 hours a day, 7 days a week

Additional resources

Gambling Therapy

Gambling Therapy provides free online support and advice for anyone affected by gambling.

Their services are available worldwide and include live chat, forums, and self-help tools designed to help individuals understand and manage their gambling behaviour.

Support is available both for people experiencing gambling-related harm and for those supporting someone else.

All services are confidential and accessible online.

Web: https://www.gamblingtherapy.org/
E-mail: support@gamblingtherapy.org

Gamtalk

GamTalk is an online peer support community for individuals affected by gambling.

It offers a safe and anonymous space where people can share their experiences, seek advice, and support one another.

GamTalk also provides access to moderated chat rooms and forums, helping users connect with others facing similar challenges.

Web: https://www.gamtalk.org

RecoverMe

RecoverMe is a mobile application designed to support individuals who are experiencing problems with gambling.

The app provides a range of tools, including cognitive behavioural therapy (CBT) techniques, mindfulness exercises, and self-guided support to help users better understand and manage their behaviour.

RecoverMe is available to download on mobile devices via official app stores and can be used alongside other support services or blocking tools.

 

---

Preventing Underage Gambling

You must be the age of 19 or older to play with Videoslots.

Protection of Minors

It is illegal for minors to gamble. The Company does not offer games to persons under the applicable age limit and does not pay out winnings to such persons.

Since access to the internet is easily accessible in homes worldwide, responsible online gambling relies heavily on responsible parental controls.

In order to ensure minors or those under the legal age of gambling cannot access online gaming, Videoslots encourages players to make use of filtering software to prevent underage players from accessing certain online material.

Tips for Parents:

• Do not leave your computer unattended when your casino software is running.
• Password-protect your computer.
• Do not allow persons under 19 to participate in any gambling activity.
• Keep your log in details safe.
• Please take proactive steps to secure your account credentials. To avoid accidental access by children, refrain from writing down passwords or storing them in plain sight. Additionally, if you use "remember password" settings, ensure your device is passcode-protected or that you use individual user profiles to prevent unauthorized site entry via autofill.
• Make use of software to underage persons from accessing online gaming sites.

• NetNanny offers information and services about internet filters to moderate online access.

 

---

Short Term Break

If you would like to take a temporary break from gambling, you can choose to lock your account for a short period of time.

You can activate a short-term break by going to:
My Profile → Responsible Gaming while logged in to your account.

Using the ‘Lock account X Days’ option, you can set durations of for 24h, 1 week, 1month, 2 months, 3 months or enter a custom number of days. Once selected, the break will take place immediately. During this period, you will be unable to access your account. Your account will not be re-opened under any circumstance.

Once you have taken a break, you must not try to log in to your account or create a new account during the exclusion period. You must not attempt to gamble using another customer’s account at any time.

A self-lock takes effect immediately and during the self-lock you are unable to login, deposit or play at Videoslots.

You may choose to self-lock from Videoslots at any time. From the day you select to self-lock yourself, you shall no longer be able to receive bonuses and/other promotional offers from Videoslots.

Once the self-lock period has ended, your account will open automatically, and you will once again have access to your player account.

 

---

Self-Exclusion

Videoslots recognises that while most people gamble for entertainment, gambling can become difficult to control for some individuals. We are committed to providing a responsible gaming environment and supporting players who wish to take a break.

If you are concerned about your gambling behaviour, you may wish to consider a period of self-exclusion.

You may choose to exclude from Videoslots at any time. You may choose to exclude yourself from gambling for a period of 6 months, 1 year, 2 years, 3 years or 5 years. You can request to extend your exclusion period at any time by contacting Videoslots. Once selected, exclusion will take place immediately. During this period, you will be unable to access your account. Your account will not be re-opened under any circumstance. This self-exclusion applies only to your Videoslots account.

If you wish to exclude yourself from all regulated online gambling in Ontario, you may consider registering with BetGuard.

A self-exclusion takes effect immediately and during the self-exclusion you are unable to login, deposit or play at Videoslots. From the day you select to exclude yourself, you shall no longer be able to receive bonuses and/other promotional offers from Videoslots.

Once you have excluded, you must not try to log in to your account or create a new account during the exclusion period. You must not attempt to gamble using another customer’s account at any time.

You can activate self-exclusion at any time by going to:
“My Profile” → “Responsible Gaming” while logged in to your account, or by contacting customer support via email or live chat.

When your period exclusion ends, you will be required to contact customer support at on.support@videoslots.com or live chat to request reactivation of the account. Videoslots will provide you with information on the impact of lifting your exclusion, and signpost you to player protection information and tools. You will then be requested and required to pass the reactivation process, which consists of successfully answering a series of questions.

You must not attempt to access your account, create a new account, or gamble using another person’s account during your self-exclusion period.

 

---

Maintain Control

Videoslots provides information and tools to help players play responsibly. While most players gamble for entertainment, it is important to recognise that gambling can become difficult to control for some individuals.

Gambling should always remain a form of entertainment and not be seen as a way to make money.

To help you stay in control, we encourage you to keep the following in mind:

• Gambling is a form of entertainment, not a means to generate income.
• Always keep track of the time and money spent gambling.
• Use financial and limits to help you stay in control.
• You can take time away - consider a break if you feel you are no longer playing responsibly.
• Avoid chasing losses or trying to win back money.
• Do not borrow money or use funds intended for essential expenses.
• Avoid gambling when you are stressed, tired, or under the influence of alcohol or drugs.

Videoslots offers the following to help you stay in control of the time and money you spend:

• Wager limit – control how much you can bet within a certain period.
• Deposit limit – limit how much you can deposit into your account.
• Loss limit – helps ensure you play stay within your budget.
• Max bet limit – to cap the size of your individual bets.
• Time-out limit – limit how long you remain logged in.

You can manage these tools at any time under:
My Profile → Responsible Gaming

 

---

Self-Assessment Test

If you are concerned about your gambling behaviour, or think you have developed an addiction, please take our self-assessment test. With the help of this simple test, we give you the opportunity to evaluate your gambling habits and become aware of a possible problem. Please click here to continue with the self-assessment test.

 

---

Block Access to Online Gambling

If you want to block access to online gambling websites and applications, you may consider using software such as GamBlock. GamBlock is a blocking software designed to help prevent access to gambling websites and applications across your device. The service is typically provided on a subscription basis. For more information, visit www.gamblock.com.

 

---

Self-exclusion via BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure.

• Available to individuals aged 19 or older
• No player account is required
• Applies across all regulated Ontario operators

Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Videoslots.

BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario.

For more information, visit BetGuard.ca or call 1-833-776-7171 (toll-free).