Security and Ethics
Your security as a player is of the utmost importance to us. We are committed to protecting your privacy, and do not sell, trade or rent your personal information to others. All of your confidential information is encrypted. In this way no one can gain access to your financial or personal details.
Thawte SSL web server certificates with EV
When you open an account at Videoslots, your details are fully encrypted by 256-bit SSL encryption, for total security. When data is transferred over the Internet, we and our e-commerce partner use 256-Bit Secure Socket Layer Encryption Technology to ensure the security of all data. This is the encryption technique of choice globally for leading financial institutions.
- We provide the same levels of security as your bank when transferring your funds.
- Encryption: As soon as you have logged in on Videoslots.com, all information sent
from our website is encrypted with 256-bit Secure Socket Layer (SSL).
The SSL certificate we use is verified by Thawte.
This means that no information sent from our site can be read by a third party.
- All deposits are instant and your funds will be available in your Videoslots account
in real time.
Credit Card number and other classified information will be sent over a secured, encrypted connection. Details are fully encrypted by 256-bit SSL encryption, for total security. When data is transferred over the Internet, we and our e-commerce partner use 256-Bit Secure Socket Layer Encryption Technology to ensure the security of all data. This is the encryption technique of choice globally for leading financial institutions.
Risk Sentinel, an advanced fraud-management software that protects Videoslots Players from online fraud, has been implemented to provide you with ongoing protection.
Transaction processing is handled by Panda Media Ltd, 17B, ZAMMIT CLAPP STREET, ST. JULIAN'S STJ1440 - MALTA (www.Videoslots.com). Panda Media Limited is a company incorporated under the laws of Malta. The services provided by Panda Media, its subsidiaries, and partners include the activities conducted on the website www.Videoslots.com. The Panda Media casino and website (www.Videoslots.com) is 100% owned and operated by Panda Media NV. All references to the brand name Videoslots in this text equals Panda Media NV.
The information provided will be treated as strictly confidential and will not be sold to others.
If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase so long as your reason is valid. To apply for a refund e-mail us on email@example.com.
It is recommended you only participate in any gaming events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances. For more information, also see Responsible Gaming and Terms and Conditions.
ZignSec Mobile Verification
ZignSec turn the user´s mobile phone in to a bank token, available 24/7. Using the most common piece of technology available – a user´s mobile phone - ZignSec protects the Internet and Cloud against fraud.
- Stop spam registrations
- Stop someone using your login details to commit fraud
- Secure our users log ins
- Prevent fraudulent payments
- Reduce welcome bonus offer abuse
ZignSec is a brand within PayGround AB, a Svea Ekonomi Group Company. Svea Ekonomi AB was founded in 1981, and is one of the leading financial corporation groups in Europe. PayGround AB is based in Solna, Sweden. With several years of experience in system development, PayGround deliver secure mobile payment solutions. The in-house development and the vast experience in mobile solutions, ensures swift and accurate products. Any company with a registered customer base, and any company offering their customers online payments, will improve their customer relations and service, simply by using ZignSec.
Find out more about ZignSec here.
Payout Percentage Reviews
On a monthly basis, Videoslots.com payout percentages are reviewed by eCOGRA, 3rd party independent auditor, to ensure that our payout rates are correct and fair to our customers.
eCOGRA is a well-known, established auditor who perform the same review on many other online casinos throughout the world.
Click on the below image to see the our monthly payout percentages reviewed by eCOGRA.
Know Your Customer
As with most reputable operators, at Videoslots.com we perform due diligence checks to ascertain relevant security information from our clients. We do this to:
- Protect our customers against fraud
- Ensure our customers are over 18 years of age
- Ensure that payments we pay out, are made to the actual account holder
- Prevent money laundering
- Prevent bonus abuse
As part of this, we request proof of identity and proof of address when you make your first withdrawal request. This is easily done once logged into your Videoslots Account, within the “My Account" -> “Documents”, where you can scan and upload the required suitable documents.
For proof of identity, we will require a scan or photo of a government issued photo ID, such as a driver’s license, passport or national ID card (any confidential information can be blocked out as appropriate).
For proof of address we will require a scan or photo of a recent utility bill, bank statement or telephone bill that shows your name and address clearly (any confidential information can be blocked out as appropriate).
US Customers not accepted
By government law, we are not allowed to provide our services to residents of the United States of America. This also applies for players in Israel, Belgium, Turkey and Denmark.